Do I have to register to make
my payment / to submit my application?
Yes. You must
log on first. By your registering, we are able to safeguard your
details in a secure environment. It enables us to email you a
confirmation of your transaction. It also gives you the benefit of
being able to track the progress of your order / application and to
download details relating to the transaction, including VAT
receipts, as and when required.
To register follow the steps here to complete your
registration.
Why am I unable to login with
the password that has been issued to me? (“No record of the email
address & password combination found”)
The password that has been issued to you is case sensitive and
needs to be entered exactly as it appears. It may help to "copy"
& "paste" the password from the notification email that you
should have received after completing your registration. As a
guide, the password is made up of a number, followed by seven
letters, followed by a number.
Why am I receiving an
“Account Locked” Error when attempting to login? As a
safety precaution, accounts are automatically locked when a
password has been entered incorrectly three times in succession.
This is to prevent fraudulent usage of your account. The lock
clears automatically after 30 minutes and you will then be able to
login with your current password.
I have forgotten my
password
If you have forgotten you password, you may obtain a replacement
here. Enter your registered email address, click submit and a
new password will then be emailed to that address.
How do I know it is safe to
pay online with the City of London?
All payments made through the City of London website are made in
secure Secure Socket Layer (SSL) sessions which use 128 bit
encryption to protect your details. Payments are processed by a
specialist internet payment agent,
Worldpay. When you have completed your online
order, you will automatically be transferred to Worldpay’s secure
server. When your payment has been authorised you will then be
automatically returned to this website. The City of London does not
keep any record of debit / credit cards to avoid the risk of
fraudulent usage or leakage of information..
Please email
the City of London eBusiness Support Team if you have any further
questions on this matter.
What payment cards can I
use?
You may pay using a debit, credit
or switch card carrying the Visa, MasterCard or Maestro
symbols. (American Express and Diners Club cards are not
accepted.)
When will my online payment
be processed?
Payment will debited against your card as soon as you have entered
your card details and have received confirmation from Worldpay.
Dependent on the goods or services which you are ordering, the
estimated time of fulfilment may vary. Please refer to the
terms and conditions of
sale that appear elsewhere on this site and to any special terms
and conditions which have been published for the goods or services
you wish to order.
Will I receive a
receipt for my online payment?
Yes. At the point of
completion of an order you will be emailed confirmation of payment
by Worldpay and confirmation of your order by the City of London.
If you wish to receive a VAT receipt that is recognised by the
HMRC, you are also able to download this from your City of London
order history once you have logged in.
To print a receipt, select the order you wish to view and click on
the “Print Receipt” tab.